Herbalist Wellness (“we,” “our,” or “us”) values your trust and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when you interact with our website, social media platforms, or services.
Information We Collect
When you use our website, we may collect the following types of information:
-
Personal details: Full Name, Billing/Shipping Address, Contact Number, Email Address
-
Order information: Products purchased, payment method, order notes, and transaction history
-
Payment details: Limited payment information (we never store full credit/debit card numbers; these are securely processed via third-party gateways such as Razorpay, Stripe, or PayPal)
-
Technical data: IP address, browser type, device information, and cookies to improve site functionality
-
Voluntary submissions: Information provided through enquiry forms, newsletter subscriptions, or social media lead forms
How We Use Your Information
We use your information for the following purposes:
-
To process, confirm, and deliver your orders
-
To provide customer support and respond to your enquiries
-
To send order updates, invoices, and shipping notifications
-
To share promotions, product news, or wellness updates (only if you opt in)
-
To analyze website performance and improve our services
We never sell, rent, or exchange your personal information with third parties for profit.
Data Sharing With Third Parties
In order to fulfill your orders and operate our business, we may share limited data with:
-
Payment gateways (e.g., Razorpay, Stripe, PayPal) – for secure processing of payments
-
Shipping and logistics partners – to deliver your purchases to your chosen address
-
IT and marketing service providers – to help us operate our website, email services, and analytics tools
These partners are required to handle your information responsibly and in compliance with applicable data protection laws.
Data Retention
-
Order and transaction details may be stored for record-keeping, accounting, and legal compliance.
-
Customer account data is retained for as long as your account remains active.
-
You can request deletion of your account or personal data at any time, subject to legal and operational requirements.
Use of Analytical & Marketing Tools
To better understand our customers and improve our services, we use tools that may place cookies or similar technologies. These help us:
-
Measure website performance and traffic sources
-
Track cart and checkout behavior to enhance user experience
-
Deliver relevant ads and product recommendations across digital platforms
All such data is anonymized and not used to personally identify you beyond the scope of this policy.
Cookies & Consent
Our website uses cookies to:
-
Enable essential website functionality (such as shopping cart and checkout)
-
Improve browsing experience and personalize product recommendations
-
Track marketing and analytics performance
By continuing to use our website, you consent to the use of cookies. You may disable cookies in your browser settings, but this may impact certain website features.
Data Security
We take appropriate technical and organizational measures to protect your personal data, including:
-
Secure Socket Layer (SSL) encryption on our website
-
Payment processing only through trusted and compliant gateways
-
Restricted access to customer data on a need-to-know basis
Your Rights
You have the right to:
-
Access the personal information we hold about you
-
Request corrections to any inaccurate details
-
Request deletion of your data from our records (subject to regulatory obligations)
-
Withdraw consent from receiving marketing communications at any time
Contact Us
For any privacy-related concerns or requests, please contact us at:
Herbalist Wellness
Email: herbalistwellness@gmail.com
Website: https://herbalistwellness.com
At Herbalist Wellness, your privacy is central to everything we do. Protecting your data and ensuring a safe shopping experience will always remain our top priority.